The motivation of the team was clear to see. The impact of the training is still evident some months later.
Learn how to have difficult conversations
What is it that makes us run away from having the ‘difficult’ conversation – the one that is potentially going to affect the person we are talking with quite dramatically? Perhaps it’s a post-appraisal interview; a complaint that’s been simmering for a while; repetition of poor performance – especially when the person concerned is ‘really nice’.
The problem about running away is that it doesn’t go away. It continues to fester, to grow in importance or severity – it may even end up in the lap of the HR expert having to field a disciplinary or a grievance. And that costs money, time and stress for everyone involved.
Managers/leaders of people need a new set of tools, a new way of approaching such issues, in essence a new way of being. They are responsible for initiating the creation of behavioural change. Yet training is sadly lacking in this area. It’s easier to produce a dossier, a checklist, a step-by-step approach. Yet it patently obviously does not work; the human condition is not made to be formulaic, try as we might to put it into boxes.
Stillpoint have a quiet yet powerful way of helping people transform these ‘difficult’ conversations into powerful conversations.